The Google Guarantee badge is available for businesses that pass a Google screening and verification process through
Local Services Ads or its partners.
If you’re backed by the Google Guarantee, and your customers (that came to your business through Local Services Ads)
aren’t satisfied with the quality of your work, Google may, in its absolute and sole discretion, reimburse the customer
up to the amount paid for the initial service, subject to a lifetime limit. The following are the upper limits of
lifetime limits per customer in each country:
- United States: $2,000
- Canada: CAD $2,000
- United Kingdom: GBP £1,500
- Ireland: EUR €1,500
- Spain: EUR €1,500
- France: EUR €1,500
- Italy: EUR €1,500
- Germany: EUR €1,500
- Austria: EUR €1,500
- Belgium: EUR €1,500
- Switzerland: CHF â‚£2,000
What we may reimburse for
If a customer is not satisfied with the quality of your work, Google may, in its absolute and sole discretion, reimburse
the customer up to the amount on the job invoice for the initial services provided by you, up to a lifetime limit.
We won’t reimburse for add-on or future projects, damages to property, dissatisfaction with price or provider
responsiveness, or cancellations.
How it works
If one of your customers submits a request to be reimbursed by Google, Google will decide on a resolution. This decision
is based solely on Google’s discretion and is not a substitute for any legal or insurance action customers might take
with regards to a performed service.
